I. Products & Services

Top 10 Reasons to Shop at PrintMicro.com

1. Best-of-breed Product Offerings with Great Saving

2. NO Sales Tax

3. FREE Shipping

4. Courteous Customer Support

5. Discount Pricing & Special Offers

6. User-friendly Online Shopping Environment

7. 100% Shopping Privacy

8. Security Guarantee

9. 24 x 7 x 365 System Availability & Reliability

10. Brand Name and Expertise You Can Trust

Please click into any of the links above to learn more about each benefits and our commitments.

If you are ready to start shopping, please click here to go back to the product page and choose your device brand on the left.

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What is Genuine OEM, Compatible, and Remanufactured Print Supplies

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Special Offers

1. ** FREE Shipping Offer **:  Now, Shipping and handling (S&H) is FREE for the orders with product purchase of over $49 (not including tax and other fees) for a limited time. All orders received and confirmed before this offer ends will receive the FREE shipping rate.

2. ** Bulk Discount Offer **:  Check out our latest Bulk Order Discount program for an ADDITIONAL 10-20% price break on top of our already lowered sale price ! Wholesalers or business buyers please contact us for custom pricing.

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View Order Status

Your order status link is included in the order confirmation email we send to you usually within 1 hour after your order is placed. To track your order status, simply click on the order status link in the order confirmation email that was sent to you and follow the instruction.

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Important Notice: Following bulk order discount is calculated based on the pre-tax sub-total dollar amount of all qualified* product sales in the order check-out page, excluding any applicable shipping, handling, or service charges.

Final Bulk Discount = Qualified Product Purchase x Bulk Discount Rate (for example: $11.5 = $115 x 10%)

* Hewlett-Packard compatible or remanufactured consumable products, large toner/ink cartridges, and international orders are not qualified for this discount offering.

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Note: please first review our Secure Shopping Technologies for more information about secure online payment.

If you still do not feel comfortable submitting your credit card payment via our default online ordering system and prefer to submit offline orders, you may submit your order via postal mail. Here are the steps to follow:

1. Browse our product catalog and add products to the shopping cart.

2. When you are ready, proceed to the checkout.

3. Fill out the shipping form and print out the page. Then click "Continue".

4. Fill out the credit card payment form and print out the page. Do not proceed further in the online checkout process. (Note: Please provide a valid email address if you would like to receive order & shipping confirmations)

5. Please see the Accepted Payment Methods section for details if you would like to pay by money order/cashier's check/check (payable to: PrintMicro.com) instead of credit card.

6. Review and make sure the product, shipping, and payment information is correct and complete.

7. Mail the (1) shipping form (2) credit card payment form OR money order/check to:

8. If your payment is processed successfully, the products usually will be shipped the next business day after we receive your mail order. Your payment will be manually processed. 

Thank you for your order!

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Fax Orders - Ordering Fax Line:   (510)656-2268

Note: please first review our Secure Shopping Technologies for more information about secure online payment.

If you still do not feel comfortable submitting your credit card payment via our default online ordering system and prefer to submit offline orders, you may submit your order via fax. Here are the steps to follow:

1. Browse our product catalog and add products to the shopping cart.

2. When you are ready, proceed to the checkout.

3. Fill out the shipping form and print out the page. Then click "Continue".

4. Fill out the credit card payment form and print out the page. Do not proceed further in the online checkout process. (Note: Please provide a valid email address if you would like to receive order & shipping confirmations)

5. Please see the Accepted Payment Methods section for details if you would like to pay by money order/cashier's check/check instead of credit card. Follow Mail Orders steps to submit your order instead of fax.

6. Review and make sure the product, shipping, and payment information is correct and complete.

7. Fax the (1) shipping form (2) credit card payment form to:

       Ordering Fax Line:    (510)656-2268

8. If your payment is processed successfully, the products usually will be shipped the next business day after we receive your fax order. Your payment will be manually processed. 

Thank you for your order!

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International Orders

To all international customers:  We now accept international orders with the shipping address in the following countries:

Important Note:   International customer is entirely responsible for any customs, import duties, and local taxes applied by foreign countries. Please research your local country tax regulations carefully before placing orders with us.

Important Note:   International customer is entirely responsible for any customs, import duties, and local taxes applied by foreign countries. Please research your local country tax regulations carefully before placing orders with us.

Thank you for your order!

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To all customers in the US armed forces:  We now proudly accept US military orders with AE, AP, APO, or FPO shipping address.

1. All US military orders will be shipped via United States Postal Services (USPS) mail F.O.B. our California warehouse (USA). Please allow extra time for USPS order delivery due to remote location.
2. Since these stationed military addresses may be located in remote foreign countries, your order may be subject to custom, import duty, and other local taxes required by that country. 
3. Please Note:   Customer is entirely responsible for any import customs, duties, and local taxes applied by foreign countries. Please research the local country tax regulations carefully before placing orders with us.
4. Please also be aware that sometimes foreign custom office may hold your package for further custom inspection and can extend the time of your order delivery.
5. See Accepted Payment Methods for all payment types under domestic orders.

Thank you for your order!

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Shipping Rates & Policies

** Special Offer **:   Now, Shipping and handling (S&H) is FREE for all US orders with product purchase of over $49 (not including tax and other fees) for a limited time. All orders received and confirmed before this offer ends will receive the FREE shipping rate.

1. For all other orders, we charge a low flat-rate standard shipping and handling fee of $4.95 to anywhere in the United States.

2. Standard Shipping: Most of the US orders will be shipped via our fast 3-day United States Postal Service (USPS) Priority Mail. Large orders may be shipped via United Parcel Service (UPS) Ground depending on the size and the weight.

3. Guaranteed 1-3 Days Express Shipping option is available with additional shipping fee. Please add your specific shipping requirement into the "Comment" section when you check out. Our customer support department will contact you via email for additional fee amount.

4. Credit card orders are usually shipped the next business day from the time the order is received if the payment is approved. The credit card payment is subject to approval by the payment processor.

5. Email notification will be sent to your email address immediately when the packages are shipped.

6. Generally, packages shipped should arrive between 3-7 business days depending on the delivery distance. See Delivery Estimate section for more information. Please be aware that the carrier (USPS or UPS) is ultimately responsible for the delivery time and service once the packages leave our California warehouse. 

7. We will ship all items in one order together unless otherwise advised by the customer in the "Comment" section. If some items have to be backordered, we will notify the customer as soon as possible via email.

International Customers: Please click the links to see the shipping & handling rate for international (non-US) orders.

We will try the best we can to provide the fastest, most economic, and most reliable shipping service to our loyal customers. Even though some unforeseeable external factors (i.e. mail inspection, carrier delay, weather, etc.) outside our control may delay your package delivery, please contact our customer support department if you received the shipping confirmation email but have not received the package in two weeks.

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Delivery Estimates

US Standard Shipping: From our experience, more than 98% of the orders we shipped have been delivered to the customer addresses within 3-7 business days. Please use the following table to estimate your package arrival day:

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Accepted Payment Methods

We accept a wide range of payment types from customers as following:

 

Order Type	Accepted Payment Methods
Domestic (US) Orders & Military (US) Orders	Credit Card We accept American Express, Visa, MasterCard, and Discovery credit cards both online (Web Orders) and offline (Fax Orders / Mail Orders). All credit card payments are subject to authorization by our credit card payment processor. Money Order or Cashier's Check We accept money order and cashier's check offline (Mail Orders).  Please make the money order or cashier's check payable to:   PrintMicro.com Personal or Business Check We accept personal and business checks offline (Mail Orders). Please make the check payable to:   PrintMicro.com       Note: It may take additional 3-5 business days for the personal or business check to clear from the day the order is received before your order is shipped. Purchase Order (PO) We accept formal Purchase Orders issued by government, educational institutes, non-profit organization, or other agencies offline (Mail Orders). Please make the PO payment payable to:   PrintMicro.com
International Orders	Credit Card (for orders less than $400) We accept American Express, Visa, MasterCard, and Discovery credit cards both online (Web Orders) and offline (Fax Orders / Mail Orders). All credit card payments are subject to authorization by our credit card payment processor. International Wire Transfer We accept international wire transfer both online (Web Orders) and offline (Fax Orders / Mail Orders) for all orders over $400. We will email the following information to the customer for wire transfer once the order is received: Business Name Bank Account Number ABA Routing Number Swift Code Strongly recommended as the payment method for large international orders. Wire transfer must be received by PrintMicro.com within 8 days from the order day or the order may be automatically cancelled.

Please see the Mail Orders or Fax Orders section for more details about submitting offline orders.

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Sales Tax

We are a registered California business. We are required by law to collect 8.25% California sales tax from the buyers for the orders that are originated from our sales networks with the shipping address in California . 

There is NO sales tax required for all other orders from our networks. Please see the Top 10 Reasons Shopping at PrintMicro.com for more information about other benefits by ordering from us.

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Returns & Exchanges Policy

All products sold by PrintMicro.com are covered under our 60-day returns & exchange guarantee. All returns covered under this policy are subject to the following:

A. General Policies:

• Minimum Return Requirements: 

  • We allow one set of products in each order to be opened for trial by customers.

  • All return or exchange request must be submitted no later than 60-days from the order shipping date in the shipping confirmation email 

  • The returned products MUST remain unopened and undamaged in the original packaging with all the accessories and manuals. We will not accept the returns if they do not meet these minimum requirements.

• 15% Restocking Fee Will be Charged to the Customer if:

  • The returned products do not meet the minimum return requirements.

  • The returns are due to the wrong products being ordered by the customer.

  • The returns are due to the order cancellation by the customer after the order being shipped out.

  • The return package do not have RMA number attached.

  • Our order shipment is refused by the customer.

• Shipping & Handling Fees:

  • Customers are responsible for pre-paying the shipping charge for the returns. We cannot accept any returns with postage unpaid.

  • All shipping and handling fees are non-refundable in any cases.

• Processing Time:

  • Exchange usually will be processed within one week from the date when the return package is received.

• Product Exchange/Replacement/Refund:

  • Customer may exchange the products or request full order refund within 60-days subject to the above general rules for any defective products. No restocking fee applies. Please see our product warranties for more information about our commitment.

  • Products may be exchanged within 60-days if you ordered the wrong products or simply would like to exchange the products for any reason. 15% restocking fee may apply.

  • If PrintMicro.com shipped the wrong products to you, we will replace the products for you FREE of charge once you return the original shipment to us. No restocking fee applies.

B. Return/exchange Procedures:

1. Inspect the products you would like to return against the minimum return condition stated above. Do not include the products that don't meet the requirement in the return package.

2. Package the products with the original packaging, accessories, manuals you would like to return securely in one packaging box (please do not include the used products in the package).

3. Attach or write the original order number clearly on the packaging box.

4. Ship the return package via United States Postal Service (USPS) mail or parcel to:

5. After we receive the package, the applicable order refund amount will be credited back to customer's credit card within the next billing cycle or, if requested, the replacement products usually will be shipped out to your ship-to address on-file with the order shortly within one week.

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Privacy Policy

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Your personal information (credit card number, names, address, email, etc.) submitted via web is protected by the industry standard 128-bit Secure Socket Layer (SSL) technology during its transmission over the internet. SSL encrypts your personal and order data into unreadable binary data format before the data is transmitted between your web browser and our secure server.

To verify your browser's 128-bit SSL support:

In Internet Explorer:  Go to menu "Help" -> "About Internet Explorer". Under "Cipher Strength", if you see 128-bit, you are protected by 128-bit SSL.

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Click here to see terms and conditions.

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FAQs

Click here to see frequently asked questions.

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Please first visit our main Help Center for the general information about our products, services, and other latest information. You should be able to find 95% of your answers there.

If you still can not find your answer or need any further assistance, please feel free to contact us at any time at:

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Glossary

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